Payment Support & Troubleshooting

ATAS Deposit & Withdrawal Troubleshooting Guide

Quick solutions for common transaction delays, DuitNow slip verifications, bank maintenance windows, and wallet transfer questions in Malaysia.

← Back to Standard Deposit Guide

Official Anti-Scam Security Notice

ATAS only processes deposits generated inside your official member dashboard. Never transfer funds to personal bank accounts provided by third parties on Telegram or WhatsApp claiming to be 'agents'.

Common Payment Issues & Step-by-Step Fixes

Bank Deducted Funds, but ATAS Wallet Still Shows Zero

Potential Cause: DuitNow automated matching delays, peak hour banking network traffic, or missing reference numbers.

Recommended Action:

Wait 3 to 5 minutes and pull-to-refresh your ATAS wallet balance.
Save your official bank PDF receipt or screenshot showing the Reference ID and timestamp.
Open 24/7 Live Support, provide your ATAS username and attach the payment receipt for instant manual credit.

Withdrawal Status Shows 'Pending' for Over 15 Minutes

Potential Cause: Uncompleted bonus rollover (turnover requirements), or recipient bank midnight maintenance.

Recommended Action:

Check your Promotions tab to ensure required turnover (e.g. 1x or 3x) has been fully cleared.
Malaysian banks (Maybank, CIMB, Public Bank) undergo scheduled maintenance between 11:50 PM and 1:00 AM daily. Withdrawals sent during this window process right after maintenance finishes.
Verify that your registered ATAS bank account name matches your NRIC/IC name exactly.

DuitNow QR Code Shows 'Expired' or 'Invalid'

Potential Cause: For fraud prevention, each generated DuitNow QR code is single-use and valid for only 5 minutes.

Recommended Action:

Return to the deposit screen and generate a brand-new QR code.
Never reuse previously saved QR code screenshots from previous days.
Scan and pay within 3 minutes of generation.

Deposited Money in Main Wallet, but Game Shows Zero Balance

Potential Cause: ATAS uses a Main Wallet and Provider Sub-Wallets (Pragmatic, Lucky365, JDB).

Recommended Action:

Navigate to your Account > Transfer section.
Enable 'Auto-Transfer' so your balance automatically moves into whichever game you launch.
Or manually transfer funds from Main Wallet to your chosen provider.

Frequently Asked Questions

What is the minimum deposit and withdrawal limit at ATAS?

The standard minimum deposit is RM20 for Malaysian local banks and DuitNow eWallets. The standard minimum withdrawal is RM50, with no hidden processing fees.

Can I use someone else's bank account to deposit or withdraw?

No. Strictly for anti-money laundering and player security, the bank account holder's name must match your verified ATAS account registration name.

How long does a typical ATAS withdrawal take?

Under normal banking conditions, automated DuitNow withdrawals are approved and credited to your Malaysian bank account within 3 to 10 minutes.

Contact 24/7 Customer Support